Over the last few years, my colleagues and I have develop a new set of tools and insights designed to help leaders and their organizations to be more agile and adaptive. Like any start-up, in the early days, we were looking for business anywhere. We had a hammer and everything looked a whole lot like a nail. We probably tried to use our tools when it might not have been the right tool for the situation.
We have learned from those experiences to do a better job of customer discovery. Sometimes people come to us when they have a potential strategic opportunity that is complicated but not necessarily complex. Complicated situations usually call for a different set of tools. Complex opportunities are those that call for tools like ours. One of the ways we’ve taken to probing to see if a challenge is complex or merely complicated it to ask this question:
Is your landscape dancing?
In many complicated situations the landscape isn’t dancing. There might be a dance involved, one with complicated choreography but you can learn the dance. The hardwoods of the dance floor are solid and stable. The rules of the game are not being changed as you are playing the game, to switch metaphors. A situation is complex when the ground is shifting underneath your feet, when what might happen next week is difficult to predict much less five years from now.
Together with one of our colleagues at Fraunhofer IAO, Nino Ardilio, we came up with this graphic. It perfectly describes this notion of a dancing landscape. Some of us are constantly looking for new strategic opportunities on a dancing landscape. Those green high spots are where we think the opportunity is; but by the time we get there, the landscape may have shifted and that’s now a low spot. How in the world do you plan for that? You don’t. You need a set of tools and insights designed for agility. That’s our sweet spot. So…is your landscape dancing? If it is, connect with us to learn more.